Question 1

What is Biiper?

Accepted Answer

Biiper is an off-grid communicator that lets you send text messages, share GPS location, and broadcast emergency alerts without cell service. It uses LoRa radio technology to communicate directly between devices, with mesh networking that extends range through intermediate devices. No subscription required.

Question 2

Does Biiper require a monthly subscription?

Accepted Answer

No. All core features—messaging, GPS sharing, and group alerts—work without any subscription. We offer an optional Biiper Cloud subscription ($7.99/month) for enhanced features like web-based live tracking and message history sync, but it's completely optional. Core communication is free forever.

Question 3

How is Biiper different from walkie-talkies?

Accepted Answer

Biiper sends text messages instead of voice, which means communication is clear and exact (no garbled audio), messages are private (not broadcast to everyone on a channel), you get delivery confirmation, you can share GPS coordinates, and messages are encrypted. Range is comparable or better than consumer walkie-talkies, and messages can hop through other devices to extend range further.

Question 4

How is Biiper different from Garmin inReach?

Accepted Answer

Garmin inReach uses Iridium satellites for global coverage but requires $15-65/month subscriptions. Biiper uses LoRa mesh networking with no subscription required. Biiper: $149, no subscription, seconds to deliver, unlimited group chat. Garmin: $399 + $15-65/month, 5-30 minutes delivery, limited group chat. Satellite devices are better for solo travel to extremely remote areas. Biiper is better for groups and everyday off-grid communication.

Question 5

How far can Biiper communicate?

Accepted Answer

Range depends on terrain: Open areas (line-of-sight): 5-10+ miles. Mixed terrain (trails, hills): 3-5 miles. Dense forest: 1-3 miles. Urban areas: 0.5-2 miles. Mesh networking extends range—messages can hop through multiple devices. When any device in the mesh has internet connectivity, messages can travel unlimited distances.

Question 6

Does Biiper work indoors?

Accepted Answer

Yes, with reduced range. LoRa signals penetrate walls better than Wi-Fi but still weaken. Indoor-to-outdoor communication typically works well. Indoor-to-indoor depends on building construction and distance.

Question 7

What if I'm completely alone with no other Biipers around?

Accepted Answer

Biiper is designed for groups. If you're truly alone with no other Biiper devices or connectivity bridges in range, you won't be able to send messages. However, you can create your own 'bridge' by leaving a Biiper at your car, cabin, or base camp with phone connectivity. Your backcountry messages will route through it automatically. For solo trips to extremely remote areas with zero other devices anywhere, consider carrying a satellite PLB as backup.

Question 8

Can Biiper messages reach people without a Biiper device?

Accepted Answer

Yes. When any Biiper in your mesh network has connectivity (phone paired with cell service or Wi-Fi), your messages can be delivered to the Biiper app on any smartphone, or as notifications to designated contacts. Your backcountry messages reach family at home automatically.

Question 9

How do I set up Biiper?

Accepted Answer

Setup takes under 2 minutes: 1) Download the free Biiper app (iOS or Android). 2) Power on your Biiper device. 3) Tap 'Add Device' in the app. 4) Select your Biiper from the Bluetooth list. 5) Start messaging. No complex configuration required.

Question 10

Can I send messages to multiple people at once?

Accepted Answer

Yes. Create a group channel for your trip and all messages broadcast to everyone in the channel. Unlimited group size, unlimited messages.

Question 11

Does Biiper show message delivery confirmation?

Accepted Answer

Yes. You'll see a checkmark when your message is successfully delivered to the recipient's device. No more wondering if your message got through.

Question 12

Can I use Biiper without a smartphone?

Accepted Answer

Basic functions work without a phone: Pre-set quick messages (programmable), group alert button, LED status indicators, and message relay for others. For full messaging with custom text and map features, pair with the smartphone app.

Question 13

Is Biiper encrypted?

Accepted Answer

Yes. All messages are encrypted end-to-end with AES-128 encryption. Even devices relaying your messages in the mesh can't read the content. Only intended recipients can decrypt your messages.

Question 14

Is Biiper waterproof?

Accepted Answer

Yes. IP67 rated—waterproof up to 1 meter for 30 minutes. Handles rain, sweat, splashes, stream crossings, and accidental submersion.

Question 15

How long does the battery last?

Accepted Answer

5+ days with typical active use (regular messaging and location sharing). 30+ days on standby—perfect for keeping in an emergency kit or car.

Question 16

How much does Biiper weigh?

Accepted Answer

3.2 ounces (91 grams). Lighter than most smartphones and many energy bars.

Question 17

What's the operating temperature range?

Accepted Answer

-4°F to 140°F (-20°C to 60°C). Works in cold mountain conditions, ski resorts, and hot desert environments.

Question 18

How do I charge Biiper?

Accepted Answer

USB-C charging. Full charge in about 2 hours. Works with any USB-C cable and standard USB power sources (wall adapter, battery pack, car charger, solar panel).

Question 19

What's your return policy?

Accepted Answer

30-day satisfaction guarantee. If Biiper doesn't meet your needs, return it for a full refund—no questions asked. We'll even cover return shipping.

Question 20

What's the warranty?

Accepted Answer

2-year manufacturer warranty covering defects in materials and workmanship. If your Biiper has a defect, we'll repair or replace it free of charge.

Question 21

Do you ship internationally?

Accepted Answer

Currently shipping to United States and Canada. International expansion coming soon—join our email list for updates.

Question 22

How long does shipping take?

Accepted Answer

Free standard shipping delivers in 3-5 business days within the continental US. Expedited options available at checkout.

Question 23

How do I contact support?

Accepted Answer

Email: support@biiper.com. Chat: Use the chat widget on our website. Response time: Within 24 hours, usually much faster. We're real humans who love the outdoors and want to help you stay connected on your adventures.

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